Privacy Policy

Last updated: 13/10/2026

Tree Pet Veterinary Clinic in Sharjah, UAE, provides veterinary care, pet boarding, and mobile veterinary visits. This Privacy Policy explains what information we collect through treepetveterinary.com and our direct communications, why we use it, and how it is handled.

1: Information We Collect

The information we collect depends on how you contact us or use our services. It may include:

• Owner details: Your name, phone number, and email address.
• Appointment details: The service you request and the information you provide when contacting us.
• Pet records: Your pet’s medical history, vaccination records, test results, treatment details, and other information relevant to its care.
• Mobile visit details: Your address or location when arranging a home visit.
• Website enquiries: Messages and other details submitted through our website forms.

2: How We Collect Information

You may provide information through our website forms, by phone, through WhatsApp, by email, or in person at the clinic. We use the details you share to respond to enquiries and arrange veterinary services.

Please avoid sending passwords, payment card details, or other unnecessary sensitive information through general messages.

3: How We Use Your Information

We use the information we receive to:

1. Respond to questions and appointment requests.
2. Arrange veterinary consultations, treatments, boarding, and mobile visits.
3. Maintain pet medical records and support ongoing care.
4. Send appointment reminders for vaccinations and check-ups.
5. Communicate with you about your pet and the services requested.
6. Maintain necessary clinic and administrative records.

We use personal information for purposes related to the services you request.

4: Pet Medical Records

We maintain digital medical records to document your pet’s health history and treatment. These records help our veterinary team review previous care and make informed decisions about future treatment.

If you have questions about your pet’s records or how they are maintained, please contact the clinic.

5: Cookies and Third-Party Services

Our website includes features such as Google reviews, location information, and links to WhatsApp. These services are operated by third parties and may handle information under their own privacy policies.

6: Sharing of Information

We may use the information you provide to arrange and deliver the services you request. If information needs to be shared with another party for a specific service, the details will depend on the circumstances.

7: Data Retention and Security

We keep information for the purposes for which it was collected and may retain pet medical records for ongoing care. If you would like to know more about our record retention or data protection practices, please contact the clinic.

8: Your Requests

You may contact us to ask about the personal information we hold about you, request a correction, or discuss whether certain information can be deleted. Some records may need to be retained for ongoing care or other applicable requirements.

9: Updates to This Policy

We may update this Privacy Policy when our services or information-handling practices change. The date at the top of this page indicates when the policy was last updated.

10: Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Tree Pet Veterinary Clinic
Shop 4, Hay Hoshi, Hay Al Badee, Sharjah, United Arab Emirates
Phone / WhatsApp: +971 50 899 7922
Email: treepet.veterinary@gmail.com
Website: https://treepetveterinary.com/